Mr Keaney had become uneasy after his lawyer advised him not to close the deal until he received appropriate documentation. An issue had arisen between him and Platinum over the management contract. After finding the apartments rented out, he wrote to Platinum's managing director, Neil O'Reilly. Mr O'Reilly's Bulgarian lawyer responded that Mr Keaney's claim that the apartment was rented to a third party was "completely unsubstantiated". But he went on to say that "neither the law nor the contract prevents the seller from doing that, and I see neither legal nor commonsense reason for not letting it out while you have not taken possession."

In the process of recouping his money, Mr Keaney claimed it was difficult to make contact with any senior staff at Platinum when he was trying to sort out the legal issues. Platinum boss Neil O'Reilly told the Sunday Independent that he "wanted to take full responsibility for the fact that the apartment was rented on the client's trip to Bulgaria". "This was our first summer since beginning operations in Bulgaria and in closing over 600 units across four developments, we accept that there may be some management issues."